FAQs
Welcome to the BoxElic FAQ page! Here you’ll find answers to the most common questions about our Hobby Boxes, orders, and shipping.
1. What products does BoxElic offer?
We specialize in Hobby Boxes and trading card collectibles from trusted brands like Topps, Panini, and Upper Deck. Every box is 100% authentic, factory sealed, and carefully packaged for collectors around the world.
2. Are all your Hobby Boxes authentic and sealed?
Yes! All items at BoxElic are brand new, factory sealed, and sourced directly from authorized distributors to ensure authenticity and quality.
3. Do you offer international shipping?
Yes, we proudly ship worldwide! Whether you’re in the U.S. or abroad, we’ll make sure your order arrives safely. International shipping rates and delivery times vary depending on your location and chosen shipping method.
4. How long does shipping take?
U.S. Orders: Usually processed within 1–2 business days and delivered within 3–7 business days.
International Orders: Delivery time typically ranges from 7–15 business days, depending on destination and customs processing.
5. Can I track my order?
Yes! Once your order ships, you’ll receive a confirmation email with tracking details, so you can monitor your package at any time.
6. What is your return policy?
We accept returns for unopened, sealed Hobby Boxes within 30 days of delivery. For international returns, please contact us first to confirm eligibility and instructions. Email us at info@BoxElic.shop
to start a return.
7. What if my Hobby Box arrives damaged or incorrect?
If your order arrives damaged or incorrect, contact us immediately at info@BoxElic.shop
with photos of the issue. Our team will work quickly to resolve the problem.
8. How can I contact BoxElic?
You can reach our support team anytime via:
Email: info@BoxElic.shop
Phone: 407-598-1890
Address: 4425 Coventry Pointe Way, Lake Worth Beach Florida 33461, United States
9. Do you offer pre-orders for upcoming releases?
Yes! We often offer pre-orders on select Hobby Boxes before official release dates. Subscribe to our newsletter to stay updated on new drops.
10. How can I stay updated on new releases and offers?
Join our mailing list or follow us on social media to get updates on new arrivals, exclusive offers, and collector events from BoxElic.